Frequently Asked Questions

Everything you need to know about bringing luxury to your home.

What is the typical delivery timeframe for furniture?

Standard shipping for in-stock items takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

Do you offer international shipping?

Currently, Le Chateau ships exclusively within the continental United States and Canada to ensure the safety and integrity of our high-end home goods during transit.

What is your return policy for home decor?

We offer a 30-day return policy for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

How can I track my order?

Once your order departs our warehouse, you will receive an email with a tracking number and a link to our logistics partner's portal for real-time updates.

Are your materials sustainably sourced?

Yes, Le Chateau is committed to ethical craftsmanship. We partner with artisans who use FSC-certified woods and eco-friendly textiles whenever possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.